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Re-structuring a complex system - back-end to front

Recently, my bank made the smart decision to upgrade their online system. I'm sure it was an epic feat, as all large-scale corporate projects are. It seriously needed it, as the old system was a stereotypical early 00's version that functioned, but not in a way that made sense for users today. The design is very nice (although the drop-down arrow gray could be a little darker), and it looks sleek and modern. The new version has been in place for a couple of months, and new features are added as they're made available. I think that's smart in the revamp of a large-scale system, and it looks really nice but it doesn't play nice. The conclusion I've drawn from interacting with it and attempting to continue my online banking is this: The bank talked to their developers about adding the features, making the site look pretty, but just going with that alone, not allowing for architecture or experience planning...

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ABOUT ME

My name is Kim Daniels and I live in Dallas, Texas. I love designing and building for the web, and am passionate about creating spaces that are visually beautiful, usable and intuitive without being overly simplistic.

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CONTACT

I'd love to hear from you! You can contact me with this form or email me: kim[at]kimfromdallas.com.